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Returns

Deliveries.


Posted goods will be by Royal mail £4.50, 24 hour delivery by Courier £7.50  Delivery times will be from the date of despatch not the date of ordering. Post will take upto 4-5 working days. Courier will be 24hour. 

24 hour deliveries must be processed before midday. 
Saturday deliveries before 1pm are available if orderd by 12 noon on the Friday. 
If you live in Highlands and Islands please select the correct postage service, as this will only result in the order not being processed and delays to deliver. 
You will be contacted by e-mail for any goods that are out of stock, giving you the option to cancel or await the next delivery, for which we will keep you regularly updated.

Please note, if delivery is attempted with no response (with no fault by ouselves or the carrier) on some occasions there will be a return fee as charged by the carrier. This will be deducted from your refund.

UK Delivery Information.

The following options are available for deliveries in the UK Mainland.

Please select carefully to avoid delays in delivery.

UK Standard Delivery £4.50 Standard delivery for all UK mainland addresses. (Excluding Highlands and Islands) 4-5 Working Days

UK Next Day Delivery £7.50  Next Day Delivery (If ordered by Mid-day) dispatch for all UK mainland addresses. Next Working Days Only.Does not include weekends(Excluding Highlands and Islands & NI)

UK 48 Hour Highlands & Islands £16.50 Delivery within 48 Hour of dispatch for all Highland & Islands & NI.Addresses (Order by Mid-Day) Please Pick this option to avoid any delay to Highland & Islands

Saturday Delivery £14 Saturday delivery must be Ordered by Mid Day Friday Excluding Highlands & Islands

Saturday Delivery Before 1pm £25 Saturday Delivery before 1pm Must be Ordered by Mid Day Friday Excluding Highlands & Islands

Sunday Delivery £20 Sunday Delivery Must be Orders by Mid Day Friday Excluding Highlands & Islands

International delivery Information

The following options are available for International deliveries.

Please select carefully from the drop down box, when you are asked to do so at the checkout process. The list below is for your information only

Zone 1 £20.00 France, Belgium, Germany, Netherlands, Luxembourg, Ireland.

Zone 2 £28.00 Austria, Czech Republic, Denmark, Italy, Slovakia, Spain.

Zone 3 £35.00 Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Zone 4 £48.00 Bulgaria, Greece, Latvia, Lithuania, Romania, Ukraine.

Countries not listed above please email for a quote.

Returns Policy

Goods purchased from Ski Plus Online carry a 14 day return policy from the date the parcel is received. All goods must be returned in perfect condition with all labels still attached and all the original packaging. 

Goods are returned at the customer’s own expense and is the responsibility of yours until they have been accepted back into the store. 
We strongly recommend a recorded signed delivery service for your own protection. Ski Plus will not accept smelly, smokey or soiled goods. 

The above applies for full refunds and exchanged goods.

Faulty Items

Any Faulty items should be returned with a covering letter stating the exact fault with the item. No decision of the action to be taken regarding the goods will be made until the item has been inspected by a member of our returns team. If agreed faulty we will cover the cost of any reasonable return postage due (we will not cover costs for special courier services).

Return Address For Exchange or Faults

Ski Plus Ltd
International House
Navigation Road
Chelmsford
Essex
CM2 6HX

Please mark on delivery label “Exchange” or “Faulty”